About SOLID ECHO

Frequently Asked Questions

A few helpful details about our handmade jewelry, shipping, and caring for your order.

Our Jewelry

Are your pieces handmade?

Yes. SOLID ECHO pieces are made by hand in small batches, with attention to proportion, movement, and detail. Slight differences between pieces are part of the handmade process.

What materials do you use?

Our designs feature freshwater cultured pearls and natural stones, with metal components selected for each style.

Metal finishes and ear post or hook materials may differ between designs. Please check the Materials section on each product page for the details of that piece.

Will my pearls and stones look exactly like the photos?

Freshwater cultured pearls and natural stones naturally vary in shape, color, markings, surface texture, and luster.

Your piece will follow the design shown, but individual pearls and stones may look slightly different. These variations are part of their natural character and make each piece unique.

Are your earrings suitable for sensitive ears?

Sensitivity varies from person to person, so we cannot guarantee that any piece will be suitable for everyone.

Please check the ear post or hook material listed on the product page before ordering. If you have a known metal sensitivity or need more information about a component, contact us at contact@thesolidecho.com.

Can I wear my jewelry in the shower or while swimming?

We recommend removing all SOLID ECHO jewelry before showering, swimming, exercising, or sleeping.

Pearls, natural stones, and delicate connections need gentle care, even when the metal components are relatively durable. Avoid contact with perfume, lotions, cleaning products, and other chemicals.

Shipping & Delivery

Where do you ship?

We currently ship to the contiguous United States and Canada.

We do not currently ship to Alaska, Hawaii, U.S. territories, or remote U.S. islands. Please see our Shipping Policy for the full list of excluded destinations.

How long will my order take?

Please allow 3–4 business days for your order to be prepared before shipment.

After dispatch, estimated delivery takes 6–12 business days. This is in addition to the preparation time.

Business days exclude weekends and applicable public holidays. Delivery estimates are not guaranteed, and carrier or customs delays may occasionally occur.

Do you offer free shipping?

Yes. Customers in the United States and Canada can receive free standard shipping on their first order by joining our email list and claiming the offer. Please follow the instructions provided to apply it at checkout.

For other eligible orders:

  • $75 USD or more after discounts: free standard shipping.

  • Under $75 USD after discounts: $4.95 USD standard shipping.

Any applicable shipping charges or offers will appear at checkout before you complete your purchase.

Will I need to pay duties or taxes upon delivery?

For orders shipped to the United States and Canada, applicable duties and taxes are included in the amount paid at checkout.

You will not be required to pay additional import duties, customs fees, or taxes upon delivery. If you receive an unexpected payment request related to your shipment, please contact us so we can help resolve it.

How can I track my order?

Once your order ships, we’ll email you a tracking number. You can also use the Track Your Order link on our website.

Please allow a few days for tracking information to appear or update. If it remains unchanged for several days, contact us with your order number.

Changes & Returns

Can I change or cancel my order?

Please email contact@thesolidecho.com as soon as possible with your order number and the change you need.

We’ll do our best to help, but changes or cancellations may not be possible once your order has entered processing or has shipped.

What if I entered the wrong shipping address?

Contact us immediately with your order number and the correct address.

Once an order has entered processing or has shipped, we may not be able to change the address or redirect the package. Please check your details carefully before placing your order.

What is your return policy?

We accept eligible returns within 14 days of delivery.

Items must be unworn, unused, in the same condition as received, and returned in their original packaging.

Please submit a return request through your customer account and wait for approval and return instructions before sending anything back.

Can earrings be returned?

Yes, eligible earrings may be returned within 14 days of delivery if they are unworn, unused, and in their original packaging.

For hygiene reasons, worn earrings cannot be returned for a change of mind. If an item arrives damaged or incorrect, or develops a manufacturing defect covered by our quality guarantee, please contact us for assistance.

Who pays for return shipping?

Customers are responsible for return shipping costs for change-of-mind returns. Original shipping charges are non-refundable for these returns.

If your item arrives damaged, defective, or incorrect, please contact us before arranging a return so we can advise on the appropriate resolution.

When will I receive my refund?

After we receive and inspect your return, we’ll let you know whether your refund has been approved.

Approved refunds are issued to the original payment method within 7 business days. Your bank or payment provider may need additional time to post the refund.

Quality & Support

What should I do if my item arrives damaged or incorrect?

Please contact us within 7 days of delivery at contact@thesolidecho.com.

Include your order number, a short description of the issue, and clear photos of the item. For shipping damage, please also include photos of the packaging.

Once we review the issue, we’ll help arrange an appropriate resolution in line with our Return & Refund Policy.

Do you offer a quality guarantee?

Yes. We offer a 60-day quality guarantee against manufacturing defects, starting from the date of delivery.

This covers issues caused by a manufacturing fault, such as defective findings, faulty connections, or pearls and stones becoming loose due to an assembly defect.

It does not cover normal wear, accidental damage, loss, or damage caused by water, chemicals, improper care, or storage. Natural variations in pearls and stones are not manufacturing defects.

Please contact us with your order number and clear photos if you need assistance.

How can I contact you?

Email us at contact@thesolidecho.com or use the Contact page on our website.

For order-related questions, please include your order number so we can help you more quickly.

From space to scale.

I’m drawn to the way proportion, placement, and material can change how something feels.

In jewelry, that might be the length of a chain, the irregular shape of a pearl, the weight of a stone, or the space between each detail.

Gleam freshwater pearl and citrine earrings displayed against a natural shell and neutral linen background.

A study in material and proportion.

Each piece begins with a material, a proportion, or a small detail worth noticing.

I build, adjust, and refine until the piece feels considered without feeling overworked.

Loom black agate and freshwater pearl earrings worn in side profile with a sculptural gold-tone stud.

Made slowly. Worn easily.

Each SOLID ECHO piece is made by hand in small batches, with attention to movement, balance, and the way it sits on the body.

Distinctive enough to remember. Easy enough to wear often.

Quietly different. Made for everyday.