Shipping policy

At SOLID ECHO, each piece is handmade and prepared with care. Please review the information below before placing your order.

Shipping Destinations

We currently ship to:

The contiguous United States
Canada

At this time, we do not ship to Alaska, Hawaii, Puerto Rico, Guam, the U.S. Virgin Islands, American Samoa, the Northern Mariana Islands, or other U.S. territories and remote U.S. islands.

Order Processing Time

Each order is handmade or prepared in small batches.

Please allow 3–4 business days for your order to be prepared before shipment.

Business days do not include weekends or applicable public holidays.

During holidays, promotional periods, or unusually high order volumes, processing may take slightly longer. If there is a significant unexpected delay, we’ll contact you by email.

Estimated Delivery Time

Once your order has been dispatched, estimated delivery typically takes:

6–12 business days

This estimate does not include the 3–4 business day processing period.

Delivery times are estimates and cannot be guaranteed. Delays may occasionally occur due to carriers, customs processing, weather, holidays, local delivery conditions, or other circumstances outside our control.

You’ll receive a shipping confirmation email with tracking information once your order is on the way.

Shipping Rates

First Order

Customers in the United States and Canada may receive free standard shipping on their first order when the applicable first-order shipping offer is claimed and applied.

Standard Shipping

For all other eligible orders:

Orders of $75 USD or more
Free standard shipping

Orders under $75 USD
Flat-rate standard shipping: $4.95 USD

The free shipping threshold is calculated based on the order subtotal after discounts.

Any applicable shipping charges or promotional offers will be shown at checkout before your order is completed.

Duties and Taxes

Orders shipped to the United States and Canada are delivered with applicable duties and taxes included.

The amount paid at checkout includes applicable import duties, customs charges, and taxes associated with delivery.

You will not be required to pay additional import duties, customs fees, or taxes upon delivery.

Tracking Your Order

Once your order has shipped, you’ll receive a shipping confirmation email containing your tracking information.

Please allow a few days for tracking information to update after your package has been dispatched.

If your tracking information has not updated for several days, please contact us and we’ll help check the status of your shipment.

Incorrect or Incomplete Shipping Addresses

Please make sure your shipping address is complete and accurate before placing your order.

If you notice an error after ordering, contact us as soon as possible at:

contact@thesolidecho.com

We’ll do our best to help, but once an order has entered processing or has been shipped, we may not be able to change the address or redirect the package.

SOLID ECHO is not responsible for delivery issues resulting from an incorrect or incomplete address provided by the customer, except where otherwise required by applicable law.

Additional shipping costs resulting from an incorrect or incomplete address may be the responsibility of the customer.

Delayed Packages

If your package appears to be significantly delayed, please contact us and we’ll help look into the shipment status.

Please keep in mind that occasional carrier, customs, weather, holiday, or local delivery delays may occur outside of our control.

Packages Marked as Delivered

If tracking shows that your package has been delivered but you cannot locate it, please first check with:

Household members
Neighbors
Building staff or front desk
Mailroom
Your local delivery carrier

If the package still cannot be located, contact us and we’ll do our best to assist with the carrier investigation.

SOLID ECHO is not responsible for packages lost or stolen after confirmed delivery by the carrier, except where otherwise required by applicable law.

Damaged Items During Shipping

Please inspect your order when it arrives.

If an item arrives damaged, please contact us within 7 days of delivery.

Include:

Your order number
A brief description of the issue
Clear photos of the item
Photos of the packaging and visible damage

Once the issue has been reviewed and confirmed, we may offer a replacement, store credit, or refund, depending on the circumstances and product availability.

For additional information, please review our Return & Refund Policy.