Refund policy

At SOLID ECHO, each piece is made and prepared with care. We hope you love your order, but if something isn’t right, we’re here to help.

14-Day Returns

We accept eligible returns within 14 days of delivery.

To be eligible for a return, your item must be:

Unworn and unused
In the same condition as received
Returned in its original packaging

To start a return, please submit a return request through your customer account.

Once your request has been reviewed and approved, we’ll provide return instructions. Items sent back without prior approval may not be accepted.

Earrings

For hygiene reasons, earrings must be unworn, unused, and returned in their original packaging.

Worn earrings cannot be returned or refunded unless there is a confirmed manufacturing defect or the item arrived damaged or incorrect.

Return Shipping

Customers are responsible for return shipping costs for change-of-mind returns.

If your order arrives damaged, defective, or incorrect, SOLID ECHO will assist with the appropriate resolution.

Original shipping charges are non-refundable unless the item arrived damaged, defective, or incorrect.

We recommend using a trackable shipping method when returning an item. SOLID ECHO is not responsible for return packages that are lost or damaged in transit.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your item arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

Your order number
A brief description of the issue
Clear photos showing the problem

Once the issue has been reviewed and confirmed, we may offer a replacement, store credit, or refund, depending on the situation and product availability.

In some cases, damaged or defective items may not need to be returned.

Refunds

Once your return has been received and inspected, we’ll let you know whether your refund has been approved.

If approved, the refund will be issued to your original payment method within 7 business days.

Please allow additional time for your bank or credit card provider to process and post the refund.

Original shipping charges are non-refundable unless the item arrived damaged, defective, or incorrect.

Exchanges

We do not currently offer direct exchanges for change-of-mind returns.

If you would like a different item, please return the eligible original item and place a new order.

For damaged, defective, or incorrect items, we may provide a replacement when available.

60-Day Quality Guarantee

SOLID ECHO offers a 60-day quality guarantee against manufacturing defects, beginning from the date of delivery.

This may include manufacturing-related issues such as:

Defective clasps or findings
Broken components caused by a manufacturing fault
Stones or pearls becoming loose due to a manufacturing defect
Structural issues with connections or assembly

The quality guarantee does not cover:

Normal wear and tear
Scratches, dents, or surface wear from use
Tarnishing or discoloration caused by improper care
Water damage
Damage caused by perfume, lotion, sweat, cosmetics, or chemicals
Accidental damage
Improper storage or handling
Lost items or components

To request assistance under the quality guarantee, please contact us with your order number and clear photos of the issue.

Natural Materials

Many SOLID ECHO pieces are made with freshwater cultured pearls and natural stones.

Natural variations in shape, color, texture, markings, surface characteristics, and luster are part of the individual character of these materials and are not considered defects.

Slight variations between pieces are expected and make each piece unique.